© FERAMA SOLUCIONES, S.L.. All rights reserved.

Canarias Exclusive has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

1. Protection of personal data.

1. FERAMA SOLUCIONES, S.L., in compliance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

  • The company name is FERAMA SOLUCIONES, S.L.
  • The CIF is B76262815
  • The registered office is inC/MURGA, 9 1ºA - 35003 de LAS PALMAS DE GRAN CANARIAS.
  • Registered at the Mercantile Registry of Las Palmas in folio 97 of Volume 2143 General on sheet GC-51463, and 1st Inscription

2.FERAMA SOLUCIONES, S.L. informs that the Web www.canariasexclusive.com has the purpose of facilitating, to the public in general, the knowledge of the activities that this company carries out and of the products and services it provides.

3.FERAMA SOLUCIONES, S.L., in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 and other regulations on the protection of personal data, guarantees the security and confidentiality of the data provided by its customers.

FERAMA SOLUCIONES, S.L.,informs that the personal data provided through the forms on this website or through email messages, will be incorporated into a web user treatment and will be treated in an automated manner.

By sending the existing forms on this website the sender gives his consent to be included in the aforementioned treatment in order to provide the information requested in the forms or subscriptions.

In the event that the user decides to fill in any form on this website where personal data is collected, it is informed that FERAMA SOLUCIONES, S.L. It will adopt the technical and organizational measures necessary to guarantee the security of the data provided in order to avoid alterations, losses, treatments or unauthorized access, according to the current state of the technology and in accordance with the provisions of current legislation.

FERAMA SOLUCIONES, S.L. However, it can not guarantee the absolute impregnability of the system, the access network, the Internet and therefore the violation of the data through fraudulent access to them by third parties.

The user will respond in any case of the veracity of the information provided and is responsible for communicating to FERAMA SOLUCIONES, S.L. any modification on it, leaving FERAMA SOLUCIONES, S.L. exempt from any responsibility in this regard.

The purpose of the treatment is to serve as information support to the fiscal, administrative, commercial, accounting management of the company.

If you wish, you can contact FERAMA SOLUCIONES, SL, domiciled at C / MURGA, 9 1ºA of 35003 - LAS PALMAS DE GRAN CANARIAS, in order to exercise the rights of access, rectification, opposition, right to limitation of treatment and portability of your data.

4.FERAMA SOLUCIONES, S.L. owns or owns the proper permits related to the intellectual property rights of this website and the elements contained in it: texts, images, sounds, videos, brands, logos, design, etc. By virtue of the provisions of articles 8 and 32.1 of the Intellectual Property Law, the reproduction, distribution and public communication, including the way it is made available, of all or part of the contents of this site are expressly prohibited. Web in any support and by any technical means, without the authorization of FERAMA SOLUCIONES, SL and / or of their respective authors or rights holders.

The user may view, print, copy and store the elements of this website, provided that it is solely and exclusively for his personal and private use.

The unauthorized use of the information contained in this website, as well as the infringement of the Intellectual or Industrial Property rights of FERAMA SOLUCIONES, S.L., will give rise to the legally established responsibilities.

5.FERAMA SOLUCIONES, S.L. reserves the right to make any changes it deems appropriate on its website without prior notice, and may change, delete or add both the content and services provided through it and the way in which they are presented or located.

6.FERAMA SOLUCIONES, S.L. does not guarantee the absence of errors in the access to the Web, in its content, or that it is updated, although it will develop its best efforts to, in its case, avoid, correct or update them.

FERAMA SOLUCIONES, S.L. is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents , despite having adopted all the technological measures necessary to avoid it.

7. Access to and use of this website gives you the status of user, accepting with this access the Terms of Use set out below.

8. This website provides the user with access to information and content on which the user assumes responsibility, extending this to the registration process that may be necessary to access certain services or content.

In the registration process the user will be equally responsible for providing truthful, legitimate and updated information, as well as making a diligent and confidential use of the access data provided.

The user undertakes to make appropriate use of the information, content and services of this website and especially not to take any action that could cause physical or logical damage to the system or attempt to access it fraudulently using access data Not allowed.

Both the access to this Website and the use that may be made of the information contained therein is the exclusive responsibility of the person who carries it out. The user will be responsible for all the actions that he carries out with his user ID. Specifically, it will be responsible for choosing, as a key and as a reminder of it, strong passwords and phrases, that is, figures and letters and even, in systems that allow it, punctuation marks and special characters, difficult to guess. In particular, the user will avoid choosing words from the dictionary, words that are related to himself (family name, address, date of birth, etc.) or simple to guess (combinations of names with months, prefixes and suffixes, etc.) . FERAMA SOLUCIONES, S.L. shall not be liable for any consequence, damage or harm that may arise from such access or use of the information.

What personal information we collect and why we collect it

Contact forms

When visitors or customers write us a message using the contact form we collect your email address, attachments to be uploaded (optional), the contact message, the date and time of sending the message. For example, we can use these data to respond to your request and respond to any doubts, complaints, comments or concerns you may have regarding the information included in the web, the services provided through the web, the treatment of your personal data, questions referring to the legal texts included in the web, as well as any other queries that you may have that are not subject to the contracting conditions. These messages are kept in our system for customer service purposes during the 5 year period. We do not use the information sent through the contact form for marketing purposes.

Purchasing process

When you complete the purchase process we collect your data so that the order can be processed correctly and we can provide the service you are requesting. The data we take are: Treatment, Name, Last Name, Email Address, Address, Postal Code, City, Country and Means of Payment. These are stored on the website with tax reasons for orders and / or invoices for 5 years.

Creation of User Account

When you create an account at www.canariasexclusive.com enter a set of data so that your orders can be met. The data that is collected are: Treatment, Name, Surname, Email Address and Date of Birth. In addition to the acceptance of the consent of the use of your data that is described in this privacy policy, if you wish to subscribe to the newsletter and if you wish to receive offers from our partners.

Subscription form

In this case, we only request your email to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when making the subscription. Within the web there are several forms to activate the subscription. The email will remain subscribed to our list until you wish to unsubscribe.


When visitors leave comments on the web, we collect the data that is shown in the comments form, which are: name, title of the comment, comment and date of publication of the comment. The comment will be approved before being published to help detect spam.


If you upload images attached to the web you should avoid uploading images with location data (GPS EXIF) included.

Embedded content from other websites

The articles and pages of this website may include embedded content (for example, videos, images, maps, etc.). The embedded content of other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are connected to that website.

Con quién compartimos tus datos

We share user data with the service providers of the specific orders you have requested, so that your reservation or purchase is processed correctly and you can receive the order. The data that is shared are those that are entered in the purchase process; These data are: Treatment, Name, Last Name, Email Address, Address, Postal Code, City, Country and Means of Payment. Among our service providers you can find Cool Deluxe, Maroa, Amadores Beach Club, Las Tartas de María, Clama Chicha Restaurant, Crocodile Park, Drs. Martín Toledo, Salobre Horse Riding, Energy Dive 3º Lung, Garbo's, La Marea Restaurants, Chill & Chic Terrace, Las Rías, Luis Molina Sport, Maroa, Watermill, Aboriginal World, Nordotel Orquidea Spa Club, Pro Canary Surfing, Spa In Radisson and Supercars Experience.

How long we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve successive comments automatically instead of keeping them in a moderation queue.

Of the users who register or place orders on our website, we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time. Web administrators can also view and edit that information. This data is stored in a customer database and can be viewed by the administrator in the client section of the administration of our website. This personal data, orders and / or invoices will be kept a minimum of 5 years.

Your data is stored on the servers of our Internet service provider Loading.es, within the EU.

9. This website may use "cookies" in its performance, informing the user of its objective of improving the provision of the services offered, adapting them to the user's preferences and recognizing it in their different visits to the site. The cookies are only associated to an anonymous user and his computer and do not provide references that allow to deduce personal data of the same.

We use technical cookies are those used for identification, remember data or shopping carts. They are used for your convenience and for the proper functioning of the page. This cookie expires after 1 year.

We use third-party cookies to analyze usage statistics on our page. Location data is collected by country and cities, type of device, type of web browser, operating system, service provider, number of visits to the page, duration of the visit, time and date of the visit. All these data are collected anonymously. This cookie expires after 2 years.

If you have an account and you connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data.

When you log in, we will also install several cookies to store your login information. The cookies to start the session last two days. If you select "Remember me", your login will last for two weeks. If you leave your account, the sign-in cookies will be deleted.

If you edit or publish a comment, an additional cookie will be saved in your browser. This cookie does not include personal data, it simply indicates the ID of the article that you just edited and the titles of previous comments that you have published. Expires after 30 days.

10. This legal notice and general conditions are governed by Spanish law and any dispute or litigation regarding the use of this website will be interpreted in accordance with the laws in force in the place of residence of the owner of this website, having competence for the resolution of any litigation or dispute that may arise the competent Courts and Tribunals within the Spanish territorial scope, the user expressly renouncing any other jurisdiction.

2. Job Opportunity

If you send us your curriculum, we inform you that the information provided will be incorporated into the files of FERAMA SOLUCIONES, S.L. in order to be part of our job pool.

3. Data provided by third parties.

In the event that personal information is included in the application, by persons who do not own it, the user must, prior to its inclusion, inform said persons of the points contained in the preceding paragraphs. FERAMA SOLUCIONES, S.L. He is exempt from any responsibility for the breach of this requirement.

4. Data of minors.

It is not authorized to provide data of persons under fourteen years of age through this Website. FERAMA SOLUCIONES, S.L. He is exempt from any responsibility for the breach of this requirement. Children under fourteen can not use our services to purchase products or services from the site, they can only view their content and with the accompaniment of a responsible adult they can generate purchase processes. To register on our site we will ask you to enter your date of birth to verify that you are of legal age.

5. Commercial communications by electronic means.

Communications that are made by email or by any other electronic means, will be necessary to manage your request. However, they will be those that have been consented or expressly authorized by the recipients

6. Social networks.

By becoming a fan, follower or similar of our company in the face of different social networks, in the context of this treatment you must take into account that FERAMA SOLUCIONES, S.L. You can only consult or cancel your data in a restricted way by having a specific profile. Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself. By default you consent:

  • The treatment of your personal data in the environment of said social network and in accordance with its Privacy policies.
  • ccess by FERAMA SOLUCIONES, S.L. to the data contained in your profile or biography, depending on the configuration you have of your privacy in each network, these will be more or less extensive.
  • To the news published about our events, or our comments may appear on your wall or biography.
  • To receive communications about our products / events. If you want to stop following us, just click on the option "Stop being a fan" or "stop following".

7. Security measures.

The person in charge of the file has adopted the security levels of protection of the Personal Data legally required, and has installed all the means and technical measures available according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data provided.

For the protection of your data we use technical measures such as data encryption with SSL certificate. The passwords of access to your account are protected by encryption and it is not possible to access them by the administrators of the website. If you have forgotten the password, you must reset it.

8. Rights on your data

Interested persons have the right to:

  • Request access to personal data concerning the interested party
  • Request rectification or deletion
  • Request the limitation of your treatment
  • Oppose the treatment
  • Request the portability of the data

If you have an account in Canarias Exclusive, you can go to the section of My Account and within the section of My Personal Data. In this section you can automatically download a copy of your personal data that you have provided to us in a PDF or CSV file. You can rectify or change the personal data that is registered in your account. You can also request that we delete any personal information we have about you or permanently delete your account from the system. This does not include any data that we are required to keep for administrative, legal or security purposes. It is exempt from this the fiscal data of orders and / or invoices that we will have to keep for 5 years.